Support Analyst

Comtec is a market-leading software supplier to the travel industry. With customers including some of the sector's most recognisable brands, including Thomas Cook, TUI Travel and Expedia. Our award-winning technology helps to make the business of selling and managing travel simpler, more productive and highly cost-effective.

Due to continued growth in both the UK and international markets we are recruiting additional support analysts to work within our customer facing helpdesk support team. 

 

Key responsibilities:

• To resolve product and service problems for Comtec clients, answer queries, and continually build strong customer relationships founded on service excellence 

• Dealing with client calls and e-mails, both UK and international

• Logging and prioritising customer queries

• Investigating and replicating application problems with clients and the development team

• To own major incidents, co-ordinating all recovery activities, minimising customer impact and managing post-incident reviews

• Working to SLA standards, seeing cases from inception to resolution

• Involvement in software testing, upgrades and program installations

 

Essential requirements:

• Minimum 3 years experience working in a helpdesk / IT support role

• Strong analytical, prioritisation and communication skills

• Excellent problem solving skills, demonstrable success in delivering solutions

 

Desirable requirements:

• Broad knowledge of the leisure travel business including agency and tour operations

• French language

In return Comtec can offer a competitive salary package including contributory pension scheme and BUPA private health insurance. Along with exciting career opportunities with a growing and award-winning company operating in a fast-moving industry.

To apply for this position, please email your CV and a covering letter indicating why you are interested in joining Comtec to careers@comtec-europe.co.uk.